Once you purchase our designed analytical solution, we continue to be a large part of your solution. We assist with start-up and commissioning to ensure proper integration into your facility, to ensure optimal overall performance.

Each installation is backed by our factory trained, professional field service technicians, to ensure your system operates as expected and designed.

Excellent support has resulted in our historically long lifecycle systems that our customers have enjoyed. A major contributor to your success is the high-level training we provide. Training is provided in a classroom setting at our Calgary factory or your location by our competent factory specialists or factory trained field technicians. We also provide training during Start-up and Commissioning to ensure your local technicians become familiar, comfortable, and confident working with your analytical solution.

Our support doesn’t stop when the sale ends. We are available through the entire lifecycle of your analytical solution.

Any training or service requirements you have will be directly managed by our service department.

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Our support doesn’t stop where start-up and commissioning ends. We are available through the entire lifecycle of your analytical solution.

To experience the long lifecycle for your analytical solution, and minimize downtime, it is imperative that factory recommended preventative maintenance is integrated into your maintenance management plan.

Preventing failures is a result of proper preventative maintenance practices.
These practices include:

• System checks and consumable replenishment.
• Overall system integrity
  • Repair of worn parts
  • System cleaning
  • Replacing obsolete parts
• Verification or Calibration to ensure accuracy and repeatability.

As Benjamin Franklin said, “An ounce of prevention is worth a pound of cure.”

Failures are not only inconvenient, they are costly.

Although preventative maintenance will undoubtedly prevent most failures due to advanced detection, not all failures are preventable.

When a failure occurs our factory trained technicians and specialists are ready to help.
With conveniently located technicians with the tools, parts, and knowledge, we will work with you to minimize downtime.

Any service requirements you have will be directly managed by our service department.

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Contact the Service Department: